What is Fire and Safety Plus' Return Policy?
We accept returns for credit on the customer’s account on new, unopened products within 30 days of purchase. Products must be in their original package and in new condition.
Items may also be returned for repair. Terms and conditions vary depending on the manufacturer’s warranty.
Items that are defective out of the box will be exchanged for a new product at no charge or be returned for credit according to the manufacturer’s policy. If the manufacturer determines that the product is not initially defective, not new, or that its inability to function properly is a result of user damage or abuse, the customer is responsible for charges associated with its replacement.
When you begin a return, you will need to select the reason for return: credit – new, credit – defective, exchange – defective, or repair. A representative will be in touch if we cannot accommodate your return request.
How can I make a return?
You can request a return by filling out our return form.